1st Line / 2nd Line IT Supprt (BBBH2237) City Of Manchester, England

Salary: GBP22000 - GBP30000 per annum

Recann is currently on the lookout for a talented 1st/2nd Line Support Engineer to join a leading cybersecurity organisation based in Manchester.

The ideal will have alteast 2 years experience in a 1st/2nd Line Support roles and excellent customer services skills and communication.

The Candidate will need experience in the majority of the following technologies: Exchange Server

  • Windows Server
  • Active Directory
  • Group Policy
  • Citrix and
  • VMware
  • Any Microsoft Certifications would be highly advantageous

Responsibilities:

  • Resolving 1st & 2nd Line Incidents
  • The point on contact for IT related service requests.
  • Effectively escalate 3rd line issues.
  • Timely progression of incidents and ensure SLA's are met
  • User account administration
  • Installation & Configuration of IT related equipment

If this opportunity is of interest then get in touch with Recann to find out more!

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