Business Systems Analyst (BSA1885) Doncaster, England

Salary: GBP30000 - GBP38000 per annum + Benefits

The role will involve:

  • Seeking effective solutions to business operational improvement requirements by means of Information Technology and Systems. That is, understanding business operational processes and interpreting them into functional system requirements.
  • Defining and implementing security requirements using permissions and profiles, based on an excellent understanding of operational business roles.
  • Providing application support to end users (2nd line business systems support), responding to incidents and requests that are logged in line with pre-defined SLAs.
  • Resolving end-user issues through a structured approach to root cause analysis and investigation.
  • Providing data management (quality assurance, maintenance and setup) support to the Data Administrator in the team.
  • Acting as a liaison with colleagues at all levels across diverse business departments.
  • Collaborating with the support teams of external software, hardware and service providers to achieve results and find solutions.
  • Producing both technical and end-user documentation for the business systems.
  • Providing effective training to end users of the business systems, where appropriate, to enable users to become more self-sufficient/self-reliant.
  • Travelling, as and when appropriate, to other UK sites to work directly with end users.

 

The ideal candidate will also have experience of and be able to demonstrate the following skills:

  • Profound knowledge of the functionality of ERP business systems (preferably IFS).
  • Basic technical troubleshooting skills around extended servers, e.g. print servers.
  • Profound knowledge of operational business processes end to end (CRM, sales, purchasing, manufacturing, Supply Chain, financials, etc).
  • Data management skills.
  • Basic reporting skills, including SQL query and Crystal reports.
  • Process documentation writing skills.
  • End-user training skills.
  • Advanced skill levels with full Microsoft Office Suite.
  • Business analyst techniques, including process mapping/modelling, interviewing, and workshop moderation.
  • Knowledge of IT professional standards (ITIL).
  • Excellent oral and written communication skills.
  • Problem-solving and analytical skills.
  • Ability to work autonomously to prioritise and resolve issues.
  • Strong teamwork skills.
  • End-user/customer focus.
  • Valid full UK Driving Licence.

Location: Doncaster

Start: ASAP

Salary: £32,000 - £38,000 

 

Please get in touch ASAP to be considered for this role. 

 

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