This position is no longer open for applications

Our Sportsman casino is well renowned in the capitol for providing world-class gaming within a warm and friendly atmosphere.

Situated in the heart of Marble Arch, this venue provides a service that is next to none. Hence why we can confidently mention the Sportsman is a reputable establishment within the capitols casino industry.

The reception team is pivotal to our operations; hence your role is crucial to ensure our customers journey is as pleasant as possible and assisting with all customer enquiries.

So, are you ready to place your bets on a career with us?

Well keep on reading!

Within this role you must have some form of previous experience working in a receptionist role having a strong attention to detail, ability to assist enquiries and have an exceptional telephone manner.

Proving your abilities will not go unnoticed!

WORKING HOURS:

The role requires the ability to work various shifts and a combination of shifts with flexibility to provide service and contact at varying times dependent upon the needs of the business.

MAIN DUTIES:

• Meet and greet customers, assisting with any queries.

• Ensure that all customers are dealt with in an efficient and courteous manner.

• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.

• Receiving and logging telephone calls and other communications to the venue.

REQUIRED SKILLS AND BEHAVIOURS:

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Front of house/reception experience in previous roles.
• Team player.
• Flexible attitude.
• Pro-active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel,) and Lotus Notes.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or above and have the right to work in the UK.