As part of the new and innovative Metropolitan Gaming group, the Rendezvous will give you all the training, development, and support you need to get to the top of your game.

Part of the Metropolitan Gaming group our Rendezvous venue will be the right decision you are making in your future career with us.

We understand it’s our people who set us apart so, if you are a hard-working team player, we will help you develop your career and be the best that you can be.

Not only do we care about your development but we also many benefits for our employees. Here is a sample of the many we offer our team:

• Generous shift allowance
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive - up to £600 (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

So, are you ready to place your bets on a career with us?

Well keep on reading!

Within this role you will be vital to our customers service delivery on electronic gaming, providing exceptional service, ensuring smooth operations and hosting and overall enhancing guest satisfaction experience. You are vital to our operations!

MAIN DUTIES:

• Maintain “Printer ticket”, levels.
• Deal effectively with customer queries/disputes.
• Promotion of our Metcard rewards to all customers.
• Have a complete knowledge of all facilities available to the customers.
• To maintain a pleasant, friendly, and welcoming attitude.
• When required, provide services of food, beverages to members and guests in a courteous and efficient manner.
• Always maintain and reflect the brand values.

ESSENTIAL SKILLS:

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.
• Methodical and attentive to detail.
• To be a team player.
• Positive and upbeat attitude.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

PLEASE NOTE: You must be aged 18 or over to apply for this role.