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We are looking for someone with Enterprise Mobility Management experience (EMM).
This is a project based opportunity for someone to join a team to deliver 1st class experiences to the staff of a global fortune 100 company.

You will be trained on the exact technologies for the project - but some experience in MDM/EMM is a must and experience with Microsoft Intune is equally important.

The project will involve migrating users from IBM’s MaaS 360 over to a new instance of Intune. Being experienced with EMM, you know that this is a user centric role, requiring excellent verbal communication skills to be able to guide users through a comprehensive back-up process before guiding them through a device un-enrolment and re-enrolment to the new EMM instance (Intune).

Support engineers are to work on Service Desk and Deskside Support triage process, software/hardware support troubleshooting, mobile access management (MAM) and mobile device management (MDM) with Intune Mobile device support, understanding of O365, White Glove support for executive users, process improvement and documentation.

• White Glove support and Solutions Bar support for mobile access management (MAM) and mobile device management (MDM) with Intune
• Call queue support providing Triage mobile access management (MAM) and mobile device management (MDM) with Intune
• Establish L2 call scripting to determine source of Intune related issues in Service Now, Yammer
• Documentation of call resolution,
• Documentation of KB articles resolving the issue
• Supporting Australia and NZ hours during project rollout
• Supporting user experience testing,
• Process improvement and process documentation, feedback to L3
• Training of L1 and L2 support staff
• Supporting project activities

The successful candidate will be a highly customer focused individual with attention to detail and able to communicate step-changes to users over the phone.