Manager - Employee Services (UAE National) (C7V5OX-D830F617) Abu Dhabi, United Arab Emirates
Key Responsibilities
- Provide strategic leadership for employee services functions
- Manage and develop a high-performing team
- Act as the primary point of contact for escalated service issues
- Ensure compliance with relevant regulations and process requirements
- Oversee delivery of employee services including on boarding, off boarding, inquiries, and benefits administration
- Develop service standards and policies promoting positive employee experience
- Monitor service metrics to drive continuous improvement in quality and responsiveness
Requirements
- Excellent written and spoken communication skills in English
- Understanding of employee service process deliverable
- Ability to set business development goals
- Proactive identification of customer needs & challenges
- Knowledge about software and help desk tools
- Bachelor’s degree in human resources or related field
- Minimum of 8 years of experience in employee services