General Manager

Location: Manchester
Salary: £40,000 per annum + quarterly bonus potential of up to 15%
Contract: 40 hours per week, working 5 shifts of 8 hours

Are you a hands-on General Manager who knows how to get the best out of a team?

We’re looking for an experienced General Manager to take ownership of a busy Manchester venue, leading the team, overseeing day-to-day operations and ensuring customers receive a consistently high standard of service.

This is an opportunity for a confident, commercially minded manager who enjoys being involved in the day-to-day running of a business, developing people and making sure everything operates safely, efficiently and to a high standard.

You’ll be responsible for the overall performance of the venue, balancing team leadership, customer experience, financial control and operational standards.

What you’ll be doing

• Leading and developing your team: Recruiting, onboarding, training and motivating employees, setting clear expectations and managing performance.
• Running daily operations: Ensuring the venue operates smoothly, efficiently and in line with company procedures.
• Driving commercial performance: Managing budgets and expenditure, monitoring performance and identifying opportunities to improve results.
• Delivering excellent customer service: Maintaining high service standards, resolving customer concerns professionally and ensuring the venue is well presented.
• Maintaining compliance and safety: Ensuring health and safety, security, audit and regulatory requirements are consistently met.
• Managing resources and staffing: Overseeing rotas, attendance, training records and day-to-day staffing requirements.
• Maintaining operational standards: Monitoring equipment and site performance, completing checks and working with colleagues to resolve issues.
• Communicating effectively: Working closely with the wider operations team, sharing feedback and contributing ideas to improve the business.

What we’re looking for

You’ll ideally have:

• Previous experience as a General Manager, Venue Manager, Store Manager or Operations Manager in a customer-facing, multi-shift environment.
• Strong people management skills, with the ability to lead, motivate and hold a team accountable.
• Commercial awareness and confidence managing budgets, costs and operational performance.
• A hands-on approach and the ability to lead from the front in a busy environment.
• Strong organisational skills and the ability to manage competing priorities.
• A clear understanding of health and safety, security and compliance procedures.
• The confidence to handle customer issues and make sound decisions.
• Good IT skills and experience using systems for staff scheduling, reporting or operational management.

Experience in leisure, hospitality, retail, gaming or another regulated, customer-facing environment would be beneficial.

What’s on offer?

• £40,000 annual salary
• Quarterly bonus potential of up to 15%
• 40-hour working week, across five 8-hour shifts
• The opportunity to take ownership of a venue and make a real impact on its performance
• A role combining team leadership, customer service and commercial responsibility

Interested?

If you’re an experienced manager who takes pride in running a well-organised operation, developing people and delivering results, we’d like to hear from you.

Apply today to find out more about this opportunity in Manchester.