1st Line IT Service Desk Engineer - Gloucester- £25,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. 

The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. 

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: 

• O365 support and administration
• Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
• Outlook and email support
• Responding to requests for support by logging and categorising incidents
• Troubleshooting and resolving issues
• Ensuring users are kept up to date and that SLAs are met
• Building, installing and configuring hardware and software
• Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses and certifications
• Fantastic opportunties for career progression

This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. 

This is an urgent vacancy, so please apply early to avoid disappointment.