Sales Admin Team Leader

Location: Reading (100% office‑based)
Salary: up to £30,000 per annum
Contract: Full‑time, permanent

We’re looking for a focused, friendly and hands‑on Team Leader to coach and motivate a Sales Administration team responsible for end‑to‑end customer order processing. This is not a sales/targets role, it’s about workflow, precision, and service: processing incoming orders, liaising with clients and suppliers, and ensuring everything ships on time with zero drama.

What you’ll do

• Lead and develop a busy Sales Admin team; set priorities, remove blockers, and keep productivity high.
• Oversee the full order lifecycle: validate orders, update systems, coordinate with suppliers, logistics and warehousing, and confirm dispatch.
• Be a visible point of contact for clients and suppliers, handle queries quickly, professionally, and in clear written and spoken English.
• Track and improve KPIs such as order turnaround time, accuracy, and on‑time delivery; spot trends and suggest process improvements.
• Train, coach and support colleagues (including deputising/acting up experience); manage rotas and handovers to maintain service levels.
• Maintain immaculate records in the CRM/ERP, ensuring data quality and audit readiness.
• Escalate issues proactively, keeping stakeholders informed until resolution.

What you’ll bring

• Team leadership experience - formal or informal (e.g., stepping in when a lead is on leave) with the confidence to motivate and “keep the wheels turning.”
• Order processing experience in a product‑based or distribution environment (e.g., booking stock out, coordinating shipments, supplier liaison).
• Strong written and spoken English; able to draft clear customer updates and supplier instructions.
• Solid systems skills across MS Office and order/ERP/CRM platforms (e.g., SAP, Oracle, Sage, Dynamics or similar).
• High attention to detail, ownership mindset, and calm under pressure.

Nice to have

• Experience creating or improving team workflows and SOPs.
• Excel skills for reporting (lookups, pivots) and comfort with dashboards/queues.
• Familiarity with SLAs in customer fulfilment or logistics environments.

What’s in it for you

• A stable, office‑based role in Reading with a collaborative team and the chance to shape how work gets done.
• Clear goals, supportive leadership, and scope to introduce process improvements that make a real difference.
• Training and development opportunities aligned to your growth.