Resourcing Planning Analyst (BBBH16387) England
Salary: | GBP35000 - GBP35000 per annum |
Our client has an opportunity for a Senior Planning Analyst to join them on a contract basis. You will be responsible for creating resource models and business plans which ensure space/resource requirements are accurately forecasted and contractual service levels are achieved.
You will be a part of the team who will identify opportunities and actions required to maximise staffing utilisation, whilst liaising with and communicating these effectively with internal stakeholders to enable service delivery of contractual KPI’s.
Role: Senior Planning Analyst
Location: Candidate will need to be in a commutable distance to one of the following offices: Manchester, Cheltenham or Swindon
Hours: Full Time - working remotely with occasional travel to the office
Salary: Up to £35,000
What you’ll be doing:
- Produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operational areas in making optimum use of resources in order to achieve internal and contractually agreed service levels and meet business plans
- Produce short-, medium- and long-term plans for back-office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.
- Undertake ‘planned vs actual’ analysis and carry out detailed root cause analysis to provide healthy challenge and improve planning accuracy.
- Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.
- Ensure planning processes adhere to the OMF and share best practice across the planning community.
- Provide full impact assessment and advice on business change/projects
- Identify and highlight performance/service risks to Operations.
- Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities
- Support the achievement of revenue targets and both internal and
- contractual SLAs.
- Produce actionable performance MI to support operational focus on key metrics.
Requirements:
Knowledge
- Good understanding of back-office resource planning methodologies
- Good understanding of back-office performance metrics
- Advanced Excel knowledge essential
- Knowledge of back-office resource planning technologies such as Verint Work Manager
Skills
- Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions and recommendations
- Ability to develop strong internal relationships and interact and influence at all levels
- Self-motivated, flexible and responsive to business needs and changes in
- priorities and deadlines
- Personally committed to quality, delivery and improvement
- Strong communication skills both written and verbal
- Ability to create reports with high visual impact
- Strong analytical skills and highly numerate
- Attention to detail and accuracy
- Strong organisational, planning and time management skills with the ability to
- prioritise multiple tasks, working to challenging deadlines
- Committed team player
If you are interested in applying for this position and you meet the requirements, please apply immediately
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