Senior Customer Service Representative (37369) Takapuna, Auckland, New Zealand

Salary: AUD65000 - AUD67000 per annum + Super


  • Training and development provided
  • On-site parking
  • Located in Takapuna
  • Paying circa $65,000 - $67,000 + Super

About the company

A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives. Located in Takapuna, an patient outcome focused offers growth and development and a positive culture.

About the opportunity

In your new Senior Customer Service role you will report directly to the ANZ Customer Service Manager.  In your new role you will be required to talk directly with healthcare professionals and patient's. You will be a part of a friendly and high achieving team, which strives on building credibility and relationships both internally and externally. You will be the escalation point of contact, have the ability to support and lead by example for the team. A fantastic opportunity for looking to take a step up in your career within medical device customer service.


  • Raising cases and processing orders
  • Continually improve customer service level
  • Run weekly reports for the Customer Service Team
  • Acting 2IC, coordinate morning teas and breaks for the team
  • Maintain communication across manufacturing, inventory sales and customer service
  • Work effectively with internal and external stakeholders

Skills and Experience

  • Experience in Customer Service in the Medical Device, Pharmaceutical, Healthcare , Medical industry
  • Strong communications skills and attention to detail
  • Computer literate with experience with Internal processing systems
  • Trained new starters, and supported the team


Customer Service team is the engine room of the organisation. Your ability to influence continuous improvement  is welcomed. The organisation is proud to be impacting patients lives through the power of sound.

How to Apply

Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion.