Customer Operations Coordinator (38180) Macquarie Park, Sydney, Australia

Salary: AUD56500 - AUD56500 per annum + Super


  • Strong training and induction program
  • Daily breakfast, on-site gym and parking
  • Macquarie Park Location - moving to Sydney CBD in June 2022
  • Open to graduates or call centre experience
  • $56,500 per year - changing to $58,500 per year after first 6 months
  • 5 weeks annual leave

About the company

This well renowned global organisation are responsible for providing remote support and security services for employees travelling. Responsible for saving and protecting lives, 7 days a week. Passionate about patient outcomes, this organisation continues to grow and offers structured training and support.

About the opportunity

Reporting directly to the Operations Manager, you will be the first point of contact for customers to assist with medical and logistics support. Located in Macquarie Park 2113, you will handle up to 50 cases a day, you will be required to multitask prioritise and demonstrate high attention to detail. The role will consist of working rotating shifts of 13 hours, with 6-8 shifts per fortnight between 7am and 10pm.


  • Be the first point of contact for handling enquiries from customers, ensuring you prioritise urgent tasks and demonstrate support
  • Rapid response to inbound phone, email and fax requests
  • Liaise with various internal teams to organise logistics and medical support
  • Record detailed documentation for all actions and communications undertaken in the delivery of services
  • Provide billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility of expenses incurred

Skills and Experience

  • Customer Service experience in inbound/outbound call centre environment
  • Science Degree is desirable
  • High attention to detail and multi-tasking ability
  • Clear and concise communication skills
  • Ability to problem solve and think outside the box


Passionate, collaborative and ethical working culture. Fantastic team and organisation with a strong training platform.

How to Apply

Click apply or contact Kate Toohill, Recruitment Consultant on 02 8877 8735 for a confidential discussion

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit