Customer Service Advisor - 12 month contract
Location: Swindon
Salary: £14.56 per hour
Hours: Full Time, 35 hours per week
Start Date: November 2026
Working Pattern: Office-based during training, then hybrid working available

Join a Leading Banking Customer Service Team!

We're recruiting for Inbound Customer Service Advisors to join a well-established banking organisation in Swindon. This is an excellent opportunity for candidates who enjoy helping customers, solving problems, and delivering outstanding service in a fast-paced environment.

Following a comprehensive training programme, you'll have the opportunity to work on a hybrid basis, combining office and home working.

The Role
As an Inbound Customer Service Advisor, you'll be the first point of contact for customers, handling a variety of everyday banking enquiries. You'll provide a professional and helpful service while ensuring customer needs are resolved efficiently and accurately.

Responsibilities
• Handling inbound customer calls regarding general banking enquiries
• Assisting with account-related questions and updates
• Supporting customers with online and mobile banking queries
• Providing information on products and services
• Resolving customer issues at first point of contact where possible
• Accurately updating customer records and systems
• Delivering excellent customer service while adhering to company procedures and regulatory requirements

What We're Looking For
• Previous customer service experience, ideally within a contact centre, retail, hospitality, or office environment
• Strong communication and listening skills
• Comfortable using multiple systems and technology
• Ability to remain professional and empathetic when dealing with customer enquiries
• Good attention to detail and problem-solving skills
• A positive attitude and willingness to learn

What's On Offer
• £14.56 per hour, paid weekly
• Full-time hours
• November start date
• Comprehensive paid training
• Hybrid working after successful completion of training
• Supportive team environment
• Career development opportunities within the banking sector

Apply Today
If you're passionate about delivering exceptional customer service and are looking to build a career within banking, we'd love to hear from you.
Apply now to secure your place for our November intake in Swindon.