Customer Service Coordinator

£27,000 - £29,000 per annum

Daventry, Northamptonshire

Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm - 36.5 hours per week

Permanent

Our long established, manufacturing client located in Daventry, are currently recruiting for a permanent Customer Service Coordinator.

Customer Service Coordinator job role:

To provide sales and administrative support for all our clients products and sales office processes.

Customer Service Coordinator responsibilities:

• Be responsible for Sales support for both UK & Export customer enquiries/ orders for specified suppliers, plus support for other accounts / products.
• Provide general sales support for customer enquiries / orders for all other products.
• Provide sales / administrative support for field sales force.
• Be responsible for review of stock demand reports and monitoring stock levels for specified main accounts, plus support for other accounts / products.
• Be responsible for progressing products from specific suppliers and updating delivery information on to the Datafile system.
• Be responsible for ensuring all special purchase prices from suppliers for designated products are updated on the system.
• Provide the management team with updates on supplier performance.
• Provide first line support for specific product groups in the absence of the relevant Coordinators

Customer Service Coordinator requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Fully conversant with IT systems
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Able to work within a small team.

Please apply in the first instance with a copy of your CV.