Field Service Engineer (VAC0541) Northampton, England

Salary: GBP28000 - GBP30000 per annum + work van, pension, healthcare

About the Company

Cennox supports the world’s leading brands to deliver their complex projects. From nationwide installation services and technical hardware provision, to implementing security solutions, signage projects and branch transformation. Our people make it happen by taking personal responsibility and being flexible to get things done. Respect is another of our key behaviours. It means listening and promoting a positive image of Cennox. Together we show business sense by making sound decisions.

 

About the Role

As a field Service Engineer, you will provide support to our customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

 

Working independently, ‘in the field’, travelling to required areas on a daily basis. We’ll provide you with a company van whereby you have the option to use this for personal use, a mobile and a laptop, training, and network of support you need to work autonomously.

 

This position works on 9 hour shifts with an hour for lunch on a rota basis between 7am and 7pm and 1 in 4 weekends on a rotational basis.

 

Main Responsibilities:

·         Maintain / repair technical hardware problems within our customer estates i.e. ATM Cash Machines, Self-Service, Kiosks, Lockers and more.

·         Diagnose system problems in minimal time & make accurate repairs.

·         Respond to all technical hardware problems within the accounts.

·         Handle customers in a professional manner during difficult high-pressure situations.

·         To work within the times scales as set out in the Service Level Agreements (SLAs).

·         Ensure the parts requirements of the customer are communicated to the Logistics Operation and that the logistics support the customer’s expectations.

·         Communicate with all Cennox personnel involved with the accounts ensuring that our associates understand the level of service performance to which we have committed.

·         Attend training classes to ensure fulfilment of Service Levels.

·         Coordinate with the technical resources necessary to resolve critical customer situations.

·         Interface with and coordinate the efforts of sub-contractors when needed.

·         Work well independently and in a team situation.

·         Make recommendations for improving our service, reliability & performance

 

Skills and Experience

  • Technical hands-on experience working on ATMs, self-service machines, vending machines or other such hardware is essential
  • Experience of working on Windows based software is advantageous
  • Previous experience in a similar customer facing environment working to achieve customer service level agreements
  • A flexible approach to work and a willingness to learn new skills
  • Good communication skills with ability to work collaboratively as part of a wider team across the business
  • Full UK Valid Driving License is essential

As a valued member of the Cennox family, you will receive:

  • Regular overtime opportunity
  • In house training on new product offerings
  • 9% pension scheme (combined contributions)
  • 2 x salary Life Assurance
  • Refer a Friend scheme
  • Optional Healthcare plan including retail discounts
  • Employee Assistance Programme and much more!

Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to: financial, criminal record and references.

Within Cennox, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our staff, our products, our customers, and our community. Cennox are proud to encourage suitably skilled and qualified applications from all walks of life, regardless of your personal characteristics.

As a Disability Confident employer, we are proud to welcome applicants with disabilities, and providing you meet the minimum job requirements, we will ensure you are offered an interview and the opportunity to suggest adjustments to help you perform at your best.