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IT Service Desk Officer

IT Service Desk Officer (KL-ITSERVICE-NL ) Eindhoven, Netherlands

IT Service Desk Officer

We are looking for an IT Service Desk Officer. This will be a contract position that is based in Eindhoven.

The IT Service Desk Officer provides front-line support to our Global community through the Service Desk located in Eindhoven.

  • Candidates need to be based in the Netherlands.
  • Hybrid
  • Dutch speaking

The IT Service Desk Officer will be responsible for:

  • You will perform root cause and metrics analysis on incoming customer issues with a goal of identifying trends.
  • You are expected to manage the communication process for incidents and issues out to the greater organization.
  • You will engage other Service teams as required to ensure timely resolution of incoming customer issues.
  • Engage our customer base through the intake of calls via the Service Desk.
  • Develop an approach for analyzing Service Desk metrics. Analyze incoming calls identifying trends and potential risk areas. Communicate findings to Services Management and overall Supply Management.
  • Perform and manage the post-issue root cause analysis. Identify opportunities for future avoidance of recurring issues and improve stability.
  • Managing (when necessary) the individual and general communications out to the IT customer base with regard to incidents/problems and outages.

The IT Service Desk Officer will ideally have the following skills:

  • Basic knowledge of business, IT processes and related technologies. (experience in IT is a must-have);
  • Knowledge of- and/or experience within the banking sector is a pré;
  • Vocational or bachelor’s degree in IT;
  • Customer-focused and service-oriented;
  • Great verbal and written communication skills, in Dutch and English are required.
  • Team player
  • Flexible in working hours
  • Customer Focused
  • Experienced in customer interaction e.g. phone and written skills
  • Quality-driven and results-oriented and ready to go above and beyond to deliver results.
  • Able to work in a very fast-paced, open environment.
  • Fluent in English and Dutch in speech and writing. 

If the above role interests you, please apply, send your most up-to-date CV or call me for more information about this position. 

Kevin Lindijer

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