Weekend day time Technical Support Adviser (OOH25) Shoreham-By-Sea, England
| Salary: | GBP12 - GBP13 per hour |
Are you a confident support / help desk coordinator?
Do you have a background in delivering outstanding customer service whilst dealing with a range of complex queries?
If so, then we have a Technical Support Desk Advisor for the Focus Group based in Shoreham-by -Sea
The hours are saturdya and Sunday 9am - 5.30pm. This role can be remote working, but you have to live within a commutable distance from our office for training and meetings.
The role is to support customers with telephony, Data and IT issues
Key Responsibilities:
- Answering incoming calls from customers
- Handling complaints and complex queries
- Escalating issues
- Updating the CRM systems
- To diagnose, log action and follow through to resolution all faults
- Update your line manager on any outstanding faults
- Working to SLA’s
- Log tickets
Please apply to find out more information