IT Support Technician (ITT1702) Crickhowell, Wales
| Salary: | Based on Experience |
IT Support Technician
Location: South Wales (Office-based – Crickhowell)
Salary: Dependent on experience
An established and expanding online education provider is seeking an experienced IT Support Technician to join its growing IT team in South Wales. This is a broad and varied role within a hands-on environment, supporting a large remote workforce and student community.
The Role
You will provide remote IT support to over 400 employees and 8,000 students, while contributing to a range of IT operational tasks. This is an excellent opportunity for someone with prior IT support experience who is looking to broaden their exposure within a dynamic and fast-growing organisation.
Key Responsibilities
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Log, prioritise and resolve IT support requests effectively
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Provide remote support to staff and students
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Administer and maintain IT assets
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Set up and maintain IT hardware
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Support and troubleshoot software including Microsoft 365 and Adobe Connect
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Escalate issues to internal teams or third-party providers as required
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Maintain accurate records and documentation
About You
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Previous experience in an IT support role (essential)
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Strong working knowledge of Windows 10/11 and Microsoft 365
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Methodical and logical problem-solving skills
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Strong administrative skills and attention to detail
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Calm and empathetic approach to user support
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Ability to manage expectations and build professional relationships
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Team player who contributes ideas and shares knowledge
To apply, please send your CV or contact Kathryn at Connaught Education for more information.
Connaught Education – The Independent School Specialist