This position is no longer open for applications

Program Manager

Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation and leave loading
Employment Type: Temporary, 2-year opportunity from September 2024 - September 2026
Sydney, hybrid working arrangements available
This role sits within the Digital and Technology Division in the Product team

About the team:
Transform the future of connectivity with us! We are looking for an experienced Digital Product/Program Manager to lead one of our initiatives for enhancing connectivity solutions for communities and government agencies. If you have a passion for driving innovative digital projects, ensuring reliable and secure connectivity, and making a tangible impact on the state of NSW, join our team and help bridge the digital divide. Apply today and be part of a mission to connect and empower communities!

Your day-to-day:

• Facilitate the timely delivery of product and services through the effective management of a cross-functional team members and work schedules.
• Take responsibility for clearing any impediments that may slow down your team’s progress on delivery and set the timelines on which products will be delivered.
• Liaise with various parts of the organisation, channels, and customer groups, and will be supported by senior leadership on this high visibility, high priority program of work.
• Working here, you will be part of a business that’s on a continuous improvement journey with rapidly growing teams of high performers with opportunity to join a team of great people and add value.
• You will deliver bodies of work that will be a driver of innovations that bring connectivity solutions and modern technology to government agencies and the communities of NSW.

To be successful in this role, you will demonstrate:

• Extensive product delivery and program management experience, ideally with a background in telecommunications but not essential
• Experience delivering programs of work with a strategic focus
• Strong communication skills with the ability to build effective working relationships with stakeholders at all levels.
• You are self-motivated and work well under pressure in a dynamic and changing environment

About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role (please ensure to upload them together as 1 document). To apply, please click 'Apply' and follow the prompts. We can't accept email submissions.

Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via katerina.xenos@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 5th September 2024 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via katerina.xenos@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process