We are currently recruiting for a General Manager to run the popular Upper Crust at Guildford Station.
Our General Managers are fully responsible for everything that happens in the shops – from team development to customer service to planning sales initiatives to help the store reach their targets as well as making sure that the store is legal and safe for our customers to be in.
Your daily challenge as a GM will be to motivate your teams to meet company goals whilst delivering excellent customer service and producing great quality food and beverages, carrying out various compliance checks and self audits of the standards being achieved within the store, reviewing the P&L and ensuring the stores are on track to achieve KPI's and being an inspirational leader, able to develop your teams to be the managers of the future.
The shop is open from 7am to 11pm, so shifts will be required to cover the business on earlies, lates and weekends, working 40 hours per week, 5 days out of 7.
The Details
To be successful in this role you will need to have managed a similar business before and be able to bring your experience of running a branded bakery, coffee shop or similar food retail outlet to the team at SSP.
You will be commercially aware of the cost controls and financial tasks involved when running a unit (P&L management, report analysis) and be used to working to set specifications and adhering to 'brand standards'.
You will be a confident people manager and able to recruit, train, develop and manage the performance of your team. You will also be very customer focused and have a good track record of providing great customer service with good audit or mystery customer results to show for it.
The Benefits
On offer is a competitive salary of up to £24k plus a generous bonus scheme (up to 30% of salary), 28 days holiday (inc. Bank holidays).
We also offer you a range of benefits including – pension, cycle to work schemes, childcare vouchers, life insurance and a host of high street and online discounts.
Your career can also grow with us – over half of our managers have developed through completing some of our award winning training schemes. You'll have great opportunities to develop your career into more senior management roles or different brands / categories within SSP.
The Company
We are SSP UK, the Food Travel Experts – we sell great food to customers on the move at travel locations across the world. In the UK we work mainly at railway stations and airports, aiming to put a smile on every customers face through welcoming service and great food. We do this through our mixture of franchised and owned brands – some high street favourites and some unique brands that we’ve developed in-house. We run operations across 30 countries and employ c30,000 people - our 'Food Travel Experts'!
