Hire Controller – Plant / Tool Hire

Cardiff

£29,000–£31,000 + Quarterly & Annual Bonus

A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth.

If you have experience in hire operations, fleet management, or customer-facing depot roles, this could be the perfect next step in your career.

Key Responsibilities

• Manage depot hire operations, ensuring high service standards
• Oversee hire fleet stock levels and maximise availability to meet business needs
• Audit and quality manage hire contracts, including new hires and off-hires
• Handle customer enquiries and support sales activities
• Support logistics and transport coordination for efficient service delivery
• Identify new business opportunities and contribute to sales growth targets
• Assist the depot team when the Depot Manager is unavailable

Skills & Experience

• Experience in hire operations or similar depot/branch management role
• Strong organisation and communication skills
• Ability to develop customer relationships and negotiate effectively
• Confident working independently and under pressure
• Competent with IT and systems relevant to hire or fleet management
• Experience in selling products or services to end users is a plus
• Flexible and proactive approach to support business objectives

Experience in plant, tool, or construction hire is desirable but not essential — if you have the right operational and customer-focused experience, you can succeed in this role.

Benefits

• Competitive salary: £29,000–£31,000 + quarterly & annual sales bonus
• Loyalty bonus scheme
• 32 days holiday (including bank holidays)
• Pension (auto-enrolment)
• Group life assurance (3x salary, after probation)
• PerkBox & birthday gift
• Working hours: 7:30am – 5:00pm