Service Technician – Heat Exchange & Mechanical Equipment

Location: Atherstone

Employment Type: Full‑time, Permanent

A leading engineering and service organisation is seeking a skilled and safety‑focused Service Technician to join their team in Atherstone. This is a hands‑on role working with heat exchange and PHE equipment, ideal for someone with strong mechanical capability and a commitment to delivering high‑quality service across customer sites.

You’ll work closely with internal teams and clients, carrying out inspections, repairs, maintenance and assembly work. The role requires technical competence, clear communication, and a proactive approach to safety and problem‑solving.

Key Responsibilities - Service Technician

• Safety leadership — Promote a strong safety culture, work safely at all times, and report unsafe acts or environments.
• On‑site service work — Attend customer sites to carry out repairs, modifications and maintenance.
• Equipment inspections — Complete planned inspections and maintenance on heat exchange and PHE systems.
• Customer coordination — Communicate with customers and contractors to organise site access and requirements.
• Technical reporting — Document work completed and compile accurate service reports.
• Problem solving — Provide advice, recommendations and solutions to customer issues.
• Internal collaboration — Work closely with customer service, sales and technical teams to support service delivery.

Required Skills & Experience

• Strong mechanical experience
• Heat exchange and PHE equipment knowledge
• Refrigeration understanding
• Controls capability
• Proficient with Microsoft Office
• Excellent written and verbal communication
• Ability to work independently and as part of a team
• Calm under pressure with strong attention to detail
• Able to follow and enforce safety instructions
• Valid UK driving licence
• Willingness to travel, including overnight stays
• Flexible approach to supporting other areas of the business

Desirable Qualifications - Service Technician

• F‑Gas Certification
• CSCS Card

These are beneficial but not essential, and candidates without them will still be considered.

What You’ll Bring

• Initiative and a proactive mindset
• Strong customer‑service approach
• High accuracy in documentation and reporting
• A problem‑solving attitude with the ability to adapt
• Professionalism when representing the company on customer sites