ServiceNow Platform Lead (BBBH7416) Melbourne CBD, Melbourne, Australia

  • Critical role, driving digital transformation
  • Hybrid working
  • Leading utilities company

 

An exciting opportunity for a ServiceNow Platform Lead to drive digital transformation and enhance service delivery within a prominent organisation.

This role focuses on leading a dedicated team, guiding the strategic direction, and ensuring the continuous improvement of the ServiceNow platform, with a strong emphasis on ITSM, CMDB, and HR Service Delivery modules.

 

Responsibilities:

  • Lead the effective implementation, management, and continuous improvement of the ServiceNow platform.
  • Define and implement the strategic roadmap for the ServiceNow platform, focusing on ITSM and HR Service Delivery.
  • Drive the strategic direction, design, and operational performance of the platform, ensuring alignment with business goals and industry best practices.
  • Oversee the delivery and optimisation of IT Service Management (ITSM) processes and modules, ensuring they are standardised and aligned with ITIL practices.
  • Drive continuous improvement initiatives to enhance functionality and performance, identifying and implementing innovative solutions.
  • Collaborate with Digital and business stakeholders to understand requirements and ensure the platform meets their needs.
  • Provide people leadership to the ServiceNow platform team, offering direction, support, and development opportunities.

 

About You:

  • Extensive experience in managing and leading the ServiceNow platform in a comparable organisation.
  • Proven experience in implementing and optimising ITSM processes in line with ITIL best practices.
  • Demonstrated leadership experience, including team management, mentoring, and stakeholder engagement.
  • Project management experience, preferably leading IT projects from initiation to completion.
  • In-depth knowledge of ServiceNow platform capabilities, particularly ITSM modules and CMDB.
  • Strong understanding of the ITIL framework and Digital Infrastructure and Operations.
  • Proficiency in integrations with common identity, data, and control systems (e.g., Active Directory, Entra, Flexera, SharePoint, Teams).
  • Ability to handle high-pressure situations and take a proactive approach to identifying and resolving issues.
  • Qualifications & Certifications: ServiceNow certifications and ITIL V4 Foundation viewed favourable.

 

If you're looking for your next role apply now!

 

;