Community Partnership & Engagement Officer

Location: Great Barr, Birmingham (Office-based with regular community engagement)

Rate: £21.43–£22.53 per hour + Holiday Pay

Contract: Temporary (3–4 months)

Hours: Monday–Thursday: 9:00am–5:00pm | Friday: 9:00am–4:30pm

About the Role

We are recruiting for an experienced Community Partnership & Engagement Officer to join a respected housing organisation based in Great Barr, Birmingham. This is an excellent opportunity for a customer-focused professional with a passion for resident engagement, community partnership, and service improvement.

The successful candidate will play a key role in ensuring customers' voices are heard, monitoring satisfaction levels, and supporting the delivery of an excellent customer experience across the organisation. Although this is primarily an office-based role, you will regularly engage with residents and community stakeholders.

A full UK driving licence and access to a vehicle is preferred due to community visits, although strong candidates without a driving licence will also be considered.

Key Responsibilities

• Lead and promote customer engagement initiatives across the organisation.
• Build positive relationships with tenants, residents, and community partners.
• Act as the first point of contact for customer feedback and complaints, ensuring concerns are escalated to the appropriate teams.
• Monitor customer satisfaction and identify opportunities to improve services.
• Produce and analyse performance and engagement reports.
• Support the implementation of customer engagement strategies across all levels of the association.
• Work collaboratively with internal departments to improve resident outcomes.
• Line manage and support junior frontline staff, providing guidance and performance management.
• Promote equality, diversity, and inclusion while ensuring services meet the needs of diverse communities, including BAME communities.
• Work closely with the Personal Assistant and report directly to the senior leadership team.

Essential Requirements

• Degree educated.
• GCSE (or equivalent) in Maths and English.
• Chartered Institute of Housing (CIH) Level 3 qualification or equivalent knowledge.
• Minimum of 2 years' experience managing or supervising junior frontline staff.
• Strong customer engagement and community partnership experience.
• Experience working within housing, social housing, local authority, or a similar customer-focused environment.
• Excellent communication, stakeholder management, and organisational skills.
• Good analytical skills with experience producing and interpreting performance reports.
• Understanding of the needs of diverse communities, including BAME communities.

Desirable

• Full UK driving licence and access to a vehicle.
• Experience delivering resident engagement strategies within a housing association.
• Knowledge of tenant participation and service improvement frameworks.

Recruitment Process

• CV Shortlisting: Tuesday/Wednesday next week.
• Interviews: The following week.

If you have a passion for improving customer experiences and building strong community relationships, we'd love to hear from you. Apply today with your up-to-date CV.