Female Mental Health Support Worker

Location: Haverstock Hill, London, NW3 2AL

Pay Rate: 19/hr. Umbrella

Hours: Rota-Based Shifts (Early & Late Shifts, Including Weekends)

Contract: until Sep 2026

Start Date: Immediate



About the Role

We are seeking an experienced Female Mental Health Support Worker to join a supported housing service in Haverstock Hill. This role involves providing high-quality, person-centred support to women with a range of mental health needs, helping them to maintain their wellbeing, develop independent living skills, and achieve positive recovery outcomes.

The successful candidate will be flexible to work a rota that includes early shifts, late shifts, and weekends.

Please note: This is a female-only position, applied under the Equality Act 2010 as a Genuine Occupational Requirement (GOR).



Key Responsibilities

• Provide person-centred support to women with diagnosed mental health conditions and complex support needs.
• Build positive, professional relationships that promote recovery, independence, and wellbeing.
• Deliver one-to-one key work sessions and regularly review support plans.
• Complete risk assessments and contribute to effective risk management.
• Support residents with daily living skills, budgeting, cooking, cleaning, and maintaining their accommodation.
• Assist residents in accessing healthcare services, GP appointments, mental health teams, benefits, education, training, and employment opportunities.
• Promote medication compliance where appropriate and encourage engagement with treatment plans.
• Support residents to develop social networks and access community-based activities.
• Accurately record case notes, support plans, incidents, and safeguarding concerns using the organisation's case management system.
• Work closely with mental health professionals, social workers, housing providers, and other partner agencies.
• Safeguard vulnerable adults and respond appropriately to incidents and emergencies.
• Maintain professional boundaries while delivering compassionate, recovery-focused support.

Essential Requirements

• Previous experience as a Mental Health Support Worker, Recovery Worker, Support Worker, or within supported housing or homelessness services.
• Experience supporting adults with mental health conditions and complex needs.
• Knowledge of recovery-focused and trauma-informed approaches.
• Experience completing support plans, risk assessments, and maintaining accurate case records.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills and confidence using electronic case management systems.
• Flexibility to work early shifts, late shifts, weekends, and a rota pattern.