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Customer Service Advisor

Customer Service Advisor (RL13687) York, England

Salary: GBP19500 - GBP19500 per annum

We have an opportunity for a Customer Service Advisor to join a warm, friendly and empathetic customer contact centre environment. This is based centrally in York with excellent public transport links and free on-site parking. Our client offers an exemplary benefits package and a variety of working hours to suit!

Being the first point of contact for customers, some of your duties will consist of;

  • Receiving inbound calls from customers to provide the appropriate guidance and advice needed
  • Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss
  • Build rapport and relationships with customers, in a positive, understanding and caring way
  • Recognise complaints, acknowledge and resolve at the first point of contact where possible or escalate appropriately
  • Basic data input and administration duties when necessary

This will be working full-time Monday to Friday with 8 hours per day work patterns available between the hours of 8am-8pm, earning a salary of £19,500.

This position is to start at the beginning of December where, upon starting, you will receive an extensive 6 weeks training plan which will be 9am-5pm, which you must be available for the whole duration.

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