Customer Advisor - Telephony role (JO-2105-16684) Edinburgh, Scotland
| Salary: | GBP10.33 - GBP10.33 per hour |
Role: Customer Advisor - Telephony role
Location: Edinburgh City Centre, EH3
Salary: £10.33 per hour + Overtime opportunities + Pay Progression
Contract: Temporary (Ongoing), 12 months minimum – strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm
This role is a perfect oppertunity to further enrich or kick start a career in Customer Service. Becoming a Customer Service Advisor with one of the UK’s largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
We are looking for Customer Advisors to join a busy team within Scottish Widows based in the heart of Edinburgh City Centre, EH3. This role will see you handling a variety of queries from customers regarding their Workplace Pensions.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
Benefits:
• Full paid training
• Weekly pay
• Generous holidays with 28 days per year
• Blue Arrow Rewards and Discounts offered to our employees
• Employee of the Month rewards
• Competitive pay rate/Overtime/Pay progression
General Skills/Experience:
• Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.
• Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
• Excellent communication - oral and written.
• Confident telephone manner (previous telephony experience is desirable)
• Continuous improvement mind set.
• A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
• Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
• Positive and approachable manner.
• Excellent team working skills.
• Clear credit history & clear criminal record
Core Responsibilities:
• Taking inbound calls from existing customers to resolve queries around their Private Retirement Pensions, Work Place Pensions or Protection policies
• Can also be taking calls from IFA’s (Independent Financial Advisors)
• Calls are customer led
• Helping customers to log in, resolve issues etc and walking them through the process over the phone
• Using effective communication to deal with enquiries
• Emailing a customer as per request and uploading any necessary documents
• Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
• Identify and suggest improvements to new and existing processes, procedures and systems
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.