Applications Analyst – ITIL – Walsall (PR/CR/009537) Walsall, England

Salary: GBP34102 - GBP34102 per annum

Applications Analyst – ITIL – Walsall

Applications/IT/MIS/Incident Management/Support/BI/SQL/ETL/Testing/SSIS/Crystal Reports/ITIL

Applications Analyst required to join whg’s IT Applications Management Team. You will be the first point of contact responsible for managing and resolving IT tickets within agreed SLA’s. You will deliver exceptional service to colleagues and third parties and provide application support for all core and non‐core applications.

whg has appointed Crimson as its IT recruitment partner, as it embarks on a campaign to expand the capabilities and diversity of its IT systems and technical team.

whg is one of the West Midlands’s leading and most successful providers of high quality, affordable homes. Owning and managing around 21,000 properties, whg has invested more than £400 million in these homes and services to local communities since its formation 2003.

If you would like to find out more about Crimson’s partnership with whg, please click here‐crimson‐it‐recruitment‐partner/.

Key Responsibilities

  • Take responsibility for incident and problem management, including daily checks, interface monitoring and responding to system alerts
  • Providing and end to end support function for business critical Applications. Identify defects and work with Third Parties, Senior Analysts and DBA from defect identification through to defect resolution.
  • Work with project teams on application development, providing support with technical design, writing functional specs, testing and defect resolution, ensuring it is completed in line with technical specifications
  • Provide application support; assisting with upgrades, patching, releases and the ownership, management and resolution of incidents
  • Identify and highlight trends in support enquires, and recommend solutions


Key Skills

  • You will be a keen problem solver with experience supporting COTS and In‐House Applications.
  • Ability to troubleshoot and get to the bottom of Application issues quickly.
  • Supporting .net Applications with MS SQL Databases.
  • Good experience of IT applications support within an ITIL environment
  • Proven use of SQL, XML, Microsoft IIS, Java, Tomcat and third party Workflow tools.
  • Understanding of SQL Server DB with knowledge of SSRS, SSIS, SSAS, Power BI advantageous.
  • Clear written and verbal communication.

Applications/IT/MIS/Incident Management/Support/BI/SQL/ETL/Testing/SSIS/Crystal Reports/ITIL

The salary for this position is £34,102. whg are particularly interested in hearing from you if you are diligent, enthusiastic, and innovative, in return for these high expectations you will receive a competitive salary and a great benefits package in a supportive, ITIL aligned ICT department.

Interested?! Send your up to date CV to Ellis Wood at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regards to this vacancy

Applications/IT/MIS/Incident Management/Support/BI/SQL/ETL/Testing/SSIS/Crystal Reports/ITIL