Customer Service Manager

Our client is looking for a Customer Service Manager on permanent basis.

As Customer Services Manager you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manger. You will be responsible for the provision of customer service in accordance with agreed service levels and targets. You will work within the parameters of established procedures and will adhere to all regulatory requirements in particular ‘Treating Customers Fairly’. You will be able to demonstrate your competence as a Customer Services Manager through regular reviews and annual assessments

Role Overview

·       Call Centre Management

·       Claims Handling

·       Complaint Handling

·       Call Handling

·       Data Handling

·       Issue of documentation

·       Regulatory compliance

• Provision of required management information
• All other administrative functions related to customer service

Working hours: Monday to Friday 9.00-17.30

Salary: £30k+

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