Quality Engineer

Bridgwater, Somerset
Up to £60,000

33 days holiday, ongoing training and development opportunities, cycle to work, healthcare package, Christmas and New Year shutdown

We’re partnering with a growing, forward-thinking manufacturing business that is currently undergoing significant investment across its site and operations. With ambitious growth plans and a strong order book, this is an exciting time to join a company focused on quality, innovation, and continuous improvement.

Due to continued expansion, the business is now looking to appoint an additional Quality Engineer, with a strong customer-facing focus, to further strengthen relationships and drive quality performance.

The Role

This position offers a highly visible, customer-facing remit, where you’ll act as a key interface between clients and internal functions. You’ll play a critical role in aligning customer expectations with operational capabilities while ensuring robust and sustainable quality solutions.

We are specifically looking for someone with extensive experience in a similar Quality Engineering role, or a Process Engineer who has developed strong client relationships and successfully resolved complex quality challenges in a manufacturing environment.

Key Responsibilities

• Act as the primary quality contact for key customers, building trusted, long-term relationships
• Manage and resolve complex customer quality issues, ensuring expectations are met and aligned with operational capability
• Provide clear, confident communication and challenge where requirements are not achievable
• Support customer visits, audits, and review meetings
• Lead non-conformance investigations, root cause analysis, and corrective actions
• Deliver robust solutions that balance customer expectations and business capability
• Work closely with suppliers on quality concerns and improvements
• Identify and reduce process risks, improving consistency and performance
• Analyse defect trends and drive continuous improvement initiatives
• Support control plans, validation, and defect prevention activities
• Partner with Operations, Engineering, and Supply Chain teams to embed quality standards
• Provide coaching on quality tools, risk management, and problem-solving methods
• Support new product introduction and process changes

About You

We’re looking for a confident, commercially aware quality professional who can operate credibly with both customers and internal stakeholders.

• Significant experience in a Quality Engineer or Process Engineer role within manufacturing
• A proven track record of building and developing strong client relationships
• Experience resolving complex quality challenges, balancing customer needs with operational realities
• Strong background in non-conformance, root cause analysis, and corrective action
• Knowledge of standards such as ISO 9001, ISO 13485, AS9100 (or similar)
• Excellent communication, influencing, and stakeholder management skills

Benefits

£55,000 - £60,000

Monday – Friday

33 days holiday, ongoing training and development opportunities, cycle to work, healthcare package, Christmas and New Year shutdown

If you are interested in this position or others please contact Emma Hardman for a confidential discussion