An opportunity has arisen for a New Business & Customer Services Coordinator to join a great company based in Bracknell on a temporary basis.

This role requires the flexibility to work a shift pattern of 9:00-17:00, and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Responsibilities:

• Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
• Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
• Providing an excellent level of service to our customers.
• Making changes to customers’ finance agreements.
• Allocating manual payments to customers’ agreements accurately.
• Checking finance documentation efficiently.
• Responding to correspondence from customers.

Requirements:

• Previous experience working in a customer service environment.
• Great communicator with the ability to build relationships with customers and colleagues.
• Organisational skills, with the ability to prioritise and meet deadlines.
• Able to multitask and work with speed and efficiency.
• Capable of working under pressure.
• Self motivated and proactive in approach.
• Compassionate and thoughtful.
• Quality conscious with an eye for detail.
• Strong team player.

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