Manager Student Experience (001) Wellington, New Zealand

  • Manager Student Experience, Full-time, permanent. 
  • Do you enjoy supporting students of all backgrounds?
  • Will you thrive in a busy fast-paced environment? 

Mō Te Herenga Waka - About Our University 

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university. 

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga. 

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Manager Student Experience who will be part of the accommodation senior management team. This role focuses on policy, strategy, training and development for University Accommodation Wellington to ensure a consistency of process and procedures across the Halls. 

This is a new role where you have the opportunity to work with a management team to develop a culture that results in a high quality consistent and distinctive resident experience. 

As a member of the accommodation senior management team, you will: 

  • Lead the implementation of the student wellbeing and experience strategy across Victoria University of Wellington’s Halls of Residence and partner halls. 
  • Lead and develop staff training and development programmes for the halls network. 
  • Oversee afterhours operations for the hall network.  
  • Ensure adherence to and reports on the University’s quality, risk and compliance programmes.  
  • Guide staff responding to critical incidents as part of an on-call roster.  
  • Provides operational policy analysis and advice  

Ō pūmanawa - About you 

You will be a motivated, student-focused individual who can take the initiative, provide excellent administration and policy compliance. 

You will thrive in this role with an excellent manner with people, an ability to influence and manage conflict, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting.   

You will be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff. The ability to remain calm under pressure and thrive working with a diverse range of stakeholders. 

This role requires you to be COVID-19 vaccinated. 

Ētahi kōrero hai āwhina i a koe - Why you should join our team 

Student and Campus Living helps to create an outstanding, differentiated and efficient student living experience across all the areas within the directorate as the University grows and expands. This includes an environment that is safe, fostering a sense of community, inclusion and belonging, and delivering a cohesive, cross-university integrated student experience that protects and enhances the University’s reputation nationally and internationally. 

Role description

Close Date: 31 October 2021   

Contact Details: If you have any questions regarding this role please get in touch with Catherine Galuszka; But applicants should follow all steps listed below. 

Important - Application Steps and information 

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand: 

Download and complete the University Application Form.  
Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.  

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to stating the reference number and position title from the advert in the subject line.