This position is no longer open for applications

• Do you have highly developed communication skills, both oral and written? 
• Are you able to pick up new skills, knowledge and software quickly, and adapt to a changing environment? 
• Do you have an excellent manner with people, strong attention to detail, and self-management skills? 

Mō Te Herenga Waka - About Our University 

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university. 

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga. 

Kōrero mō te tūranga - About the role  

Te Herenga Waka - Victoria University of Wellington is currently recruiting 2 Fixed Term Admission and Enrolment Assistants to join the  Student Operations team within Tītoko (Mid-November - 2022 – end of February 2023). The Admission and Enrolment team provide high quality, accurate and timely advice and information to students and staff about the University’s admission and enrolment policies, procedures and regulations.  

Key Responsibilities:  

• Provides administrative support to the Admission and Enrolment Advisers to ensure a timely completion of admission and enrolment for students.  
• Enters student information and data into the Student Information Management System and other software applications associated with enrolment and admission processes.  
• Securely and effectively manages data collection and storage through the maintenance of databases and filing systems.  
• Responds to queries from students and staff by telephone, email and in person about their admission/enrolment.  
• Provide efficient service to produce and issue student ID cards with appropriate associated access rights.  

Ō pūmanawa - About you   

You will be a motivated, customer-focused individual who can take the initiative, provide excellent service delivery and enjoy supporting students to help them succeed.  

You will thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.  You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.  

Key Requirements:    

• Ability to communicate in an effective and friendly manner with a multicultural client base.  
• Previous experience of a strong client-centric approach to delivering excellent customer service or client services.  
• Proven understanding of the need for data integrity.  
• Demonstrated computer literacy skills, specifically Excel, Word and Outlook.  
• Highly developed communication skills, both oral and written.  

Role Description

Close Date for Vacancy:  01 December 2022                                      

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Dan Napolitano dan.napolitano@vuw.ac.nz . But applicants should follow all steps listed below.   

Important - Application Steps and information:

Download and complete the University Application Form. 

Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format).   

Click Apply Now Button at the base of the advert. Follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.   

If you have any issues uploading your application, please email the completed application form, cover letter and CV to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.