Library Assistant Client Services (3058) Pipitea, Wellington Central, New Zealand
- Are you looking for an opportunity to jump-start your career in the library and information sector?
- Do you have a background in customer service?
- Are you a team player who has excellent communication and organisation skills?
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.
Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Library Assistant to join the Client Services team. This is for a 12-month Fixed Term vacancy on a full-time basis. The role will be responsible for providing a range of services across the Client Services teams within the Library. This includes the delivery of services at Library service points and through virtual service channels and undertaking the operational activities necessary to provide access to the Library’s collections and spaces.
The role may require the ability to work regular evening and weekend hours including public holidays, on a rostered basis.
Our academic library is home to World class services and resources supporting quality study, learning, teaching and research.
We are a library team of passionate people who take pride in working in a collaborative and engaging environment across three campuses with four libraries.
Key Requirements:
- Demonstrated experience of providing high quality customer service.
- A proven track record of working effectively within a team environment.
- The ability to respond to diverse client needs and keen to work on a range of tasks.
- Demonstrated experience of being well organised and accurate with daily tasks.
- Excellent communication skills, both orally and in writing.
- The ability to meet the physical requirements of the role, such as:
- The lifting and movement of books and other material around the Library
- Standing/roving at service points for periods of approximately 1-2 hours at a time
Ō pūmanawa - About you
You will be a good communicator with flexibility, enthusiasm, and great customer service skills.
You will thrive in this role having an excellent manner with people, working with a diverse range of stakeholders, and have a strong attention to detail. This role is busy, challenging, extremely rewarding and interesting.
You will be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need to maintain a high standard of service to both students and staff and have the ability to remain calm under pressure.
It would be desirable if you have previous experience or interest in pursuing a career in the library and information sector.
Ētahi kōrero hai āwhina i a koe - Why you should join our team
Te Herenga Waka - Victoria University of Wellington is New Zealand’s globally ranked capital city university, focused on engaging with Wellington, New Zealand, and the Asia-Pacific region and connecting with the world. The University values the expertise of its professional staff in supporting and enabling teaching, research and engagement activities.
Victoria University of Wellington is an EEO employer and actively seeks to meet its obligations under the Treaty of Waitangi. We care about your privacy and personal information. You can review the University's privacy notice or alternatively find out more about working at the University by clicking here
We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and inclusion framework contains further information.
Our team enjoys customer service, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to develop and hone their library and customer service skills to progress further in the academic library field.
Close Date for Vacancy: 9 January 2022
Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Bo Paterson (bo.paterson@vuw.ac.nz) prior to 17 December 2021. Any questions after this date and prior to the closing date will be responded to during the week starting Monday 10 January 2022. But applicants should follow all steps listed below.
Important - Application Steps and information
For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand: https://www.immigration.govt.nz/about-us/covid-19
Download and complete the University Application Form.
Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.
Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.