Student Service Centre Adviser (4214) Kelburn, Wellington Central, New Zealand

  • Do you have customer service experience and possess superior relationship-building skills? 
  • Are you able to express complex information in an accurate and concise form for a variety of audiences? 
  • Want to work with a great team of people to enhance the student experience at Victoria University? 


 Te Herenga Waka - About Our University 

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewaein particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university. 

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitangakaitiakitangawhai mātauranga, whanaungatanga, and akoranga. 


Kōrero  te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Student Service Centre Adviser for 12 Months Fixed-term to join our newly established Student Service Centre within Tītoko. Our Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service. 

Key Responsibilities:  

  • Provide high-quality advice and support on all Tier 1 related enquiries through a range of channels, including face-to-face, phone, email, and other channels. 
  • Maintain a high level of knowledge and understanding of the University’s services and processes to support exceptional customer service. 
  • Assist with various Tier 1 student support activities, such as student ID cards and graduation certificates. 
  • Contribute to the critical knowledge database by collecting and maintaining knowledge from across the University. 


Ō pūmanawa - About you 

The ideal candidate will have previous experience in a customer service role and an appreciation of what it is like to be a student at the University. You will be experienced in providing excellent customer service and possess superior relationship-building skills. 

You will be highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement. 

You will have excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences. 


Ētahi kōrero hai āwhina i a koe - Why you should join our team 

Our team is fast-paced, likes sharing ideas, and working in a collaborative style. We offer you flexible working arrangements and exciting career pathways. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focused centre and work with a great team of people to enhance the student experience at Victoria University. 

Role Description 

Close Date for Vacancy:  24 June 2022 

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Rewa Mourie Applicants should follow all steps listed below.  

Please Note: If the desired candidate is found, the vacancy may close before its closing date.


Important - Application Steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand:

Download and complete the University Application Form.

Click the Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to stating the reference number and position title from the advert in the subject line.