This position is no longer open for applications

• Are you an experienced administrator with excellent customer service and communication skills?
• Do you take pride in producing quality work that demonstrates accuracy and attention to detail?
• Do you thrive in a challenging and fast-paced environment?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting an administrator to work as a Mauri Ora Coordinator within the Support Team on a 7-month fixed term contract. Our busy team supports Victoria University of Wellington’s Student Health and Student Counselling services.

Key responsibilities

• Mauri Ora’s customer student facing reception is operated efficiently with a welcoming and professional manner. This includes reception duties and phone answering.
• Student information is gathered accurately at every opportunity and records are updated and maintained.
• Assisting with data and information analysis and processing.
• Undertaking the financial administration tasks associated with student appointments.
• Undertake a range of other administrative tasks as required and also provide support to key projects from time to time, including quality and improvement initiatives.

Ō pūmanawa - About you

You will have a customer service mindset and administrative skills with a desire to learn. You will have excellent communication skills and an ability to work with and empathise with a student population. You will have the ability to remain calm under pressure and thrive in a dynamic and fast paced environment. You will be a proficient and confident user of technology.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.

Key Requirements: 

• Outstanding customer relationship management experience and proven experience in front-line reception work in a medical, counselling, or similar customer focused environment.
• Proven experience in administration work, work processes, records and information management.
• Proven experience with windows based computer packages including Microsoft Office
• Proven experience with general office procedures and equipment (e.g. photocopier, fax, phones, filing systems).
• Strong written and verbal communication skills.
• Experience in working effectively in a multicultural environment.

Please note, this role requires safety checking through the police vetting system under the Vulnerable Children Act 2014.

Close Date for Vacancy: 22 April 2021

Role Description

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Daryl Chu by email on daryl.chu@vuw.ac.nz.  But applicants should follow all steps listed below. 

Important - Application Steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand: https://www.immigration.govt.nz/about-us/covid-19.

Download and complete the University Application Form. 
Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form. 

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.