IT Generalist I Brisbane (JAV-SYD_ODH105794) Brisbane, Australia
Exciting opportunity for an experienced IT Generalist L2 to work with one of our well reputed clients in Brisbane
Start: ASAP
Location: Brisbane CBD
Excellent opportunity to work with one of our key clients for a suitable candidate having experience at Level 2 as a IT Generalist. The role is very busy within a friendly environment. Suited for a well-planned and organised professional with an attention to detail, exceptional problem solving skills, on-time delivery oriented focus and a good team mate.
If you are interested and have the relevant skills and caliber email me
Position Summary and Responsibilities:
The Workplace Generalist is responsible for providing technical support through walk-up support via the Tech Bar configuration, desk-side support for fixed devices and Asset Management activities from staging of devices to the secure disposal of assets. Generalist in the execution of their duties, provide guidance in the use of the workplace devices, common applications such as MS365, Adobe and SAP and troubleshoot and corrective actions for network connectivity, printing, and operating system defects. The technician is responsible to work under guidance from the infrastructure teams to support the comms room and lab equipment hosted on the Client premises. The technician’s responsibility is to maintain focus on providing an exceptional end user experience and adherence to contractual Service Level Agreements (SLA’s) to the client base.
Mobile/Desktop Generalist Support
|
Technical Skill Level |
1 – 5 |
|
PC Hardware |
5 |
|
Mobile Device Support – iOS/Android |
5 |
|
PC Application (Installation & Troubleshooting) |
5 |
|
Desktop Operating Systems – Windows/Linux/MacOS (Depending on Account) |
5 |
|
WAN & LAN General Concepts |
4 |
|
Active Directory / Azure, SCCM, MDM, Casper Suite |
4 |
|
Network & Server equipment knowledge |
4 |
|
Professional Skills |
|
|
Customer care and focus |
5 |
|
Organisation and time management |
5 |
|
Problem solving and troubleshooting |
5 |
|
Negotiation and diplomacy |
4 |
|
Team building and leadership |
3 |
|
Personal Skill |
|
|
Reliable, driver, task owner and self-starter |
5 |
|
Communication skills |
5 |
Responsibilities & Scope of Works:
- Responsible for daily processing of incoming fault tickets and installation of new PC's and peripherals
- Respond, restore, resolve or escalate incident tickets within SLA’s, remote and face to face
- Escalate unresolved problems to client nominated escalation points / support teams
- Liaising with onsite client representative on all escalation issues and closures
- Provide assistance to the server support team when requested.
- Maintain technical and compliance IT documentation as required
- Warranty management
- Manage outstanding client hardware changes
- Install, configure and troubleshoot supported software; diagnose hardware problems and coordinate repair/replacement as appropriate; notify desktop manager when issue resolution exceeds or is expected to exceed team service levels and work with supervisor on appropriate client communication
- Perform routine maintenance and software/hardware upgrades of public access computers and workstations as requested by supervisor. This includes changing hardware, memory, software upgrades and maintaining standard configurations.
- Keep abreast of policy changes impacting tech work
- User Access Management, new system users and equipment configuration
- Establishing and maintaining users on Active Directory
- Technical understanding and knowledge of Microsoft Windows, Exchange, VMware, Symantec, Desktop hardware/software in networked corporate based environments, peripherals, PC operating systems and a range of application software
2 to 4 years' experience preferred
Please note: You must have the right to work in Australia to apply for this role as sponsorship visa is not provided. Only successful candidates will be contacted.