IT Support Analyst

• Based in London - 2/3 days in office
• Up to £50,000 (depending on experience)
• Outstanding Excel Skills, ServiceNow and SQL

A well-established organisation is looking for an IT Support Analyst to join their Compliance team. This is a fantastic opportunity for someone with strong technical skills and a proactive attitude to support key business systems and contribute to operational success in a collaborative environment.

Role and Responsibilities:

• Provide 2nd line support for Compliance-specific applications, ensuring smooth operation and quick resolution of issues.
• Manage incidents and service requests using ServiceNow (or similar ITSM tools).
• Monitor system performance and troubleshoot issues across multiple platforms.
• Maintain system configurations, including user access, permissions, and reference data.
• Raise and manage support cases with third-party vendors, ensuring timely resolution.
• Collaborate with internal IT, compliance, and business teams to support upgrades, testing, and deployments.
• Document support procedures, known issues, and configuration changes.
• Assist the Compliance team with compiling reports and statistics using Excel and Power BI.

Key Skills and Experience:

• Outstanding Excel skills, this is essential. You should be confident working with complex spreadsheets and enjoy using Excel as a core part of your role.
• Experience with Power Apps and Power Automate is highly desirable.
• Familiarity with ServiceNow or similar ITSM tools is a bonus.
• SQL knowledge is useful for troubleshooting and data analysis.
• This role suits a junior-level candidate with the right mindset and enthusiasm, so we’re happy to priorities attitude over experience.

You’ll be joining a supportive team that values collaboration, curiosity, and continuous improvement. Please apply with your most recent updated CV.