This position is no longer open for applications

Location - NE8 3DA

Working hours

4 days on / 4 days off rotating shift pattern.

8.5 hours per day between the hours of 6am – 10pm.

Our client are looking for customer driven individuals with a background in either a Life Sciences or an Engineering, specifically with knowledge of PCR / qPCR or robotics / automation. This role would be suited to someone who is experienced in a laboratory environment or graduates who are looking to gain exposure and add to their development.

This is a customer facing role focused on providing post installation support and guidance for a molecular diagnostic COVID-19 testing solution. The responsibilities include monitoring and guiding laboratory technicians on use of the system, enabling system success and acting as a liaison between the customer and client’s Service and Support teams.

Full training will be provided.

Key responsibilities

• Providing onsite practical support and guidance for customer’s technicians
• Monitoring customer use of the solution and ensure all standard operating procedures are followed - from system set up and initialisation to processing of samples
• Communicating with customer leadership regarding system performance and recommend actions to drive success
• Working collaboratively with Service and Support teams
• Providing recommendations on how to improve training and operations
• Identifying opportunities to drive efficiency and process improvements
• Diligently track key performance indicators on customer use of the solution
• May be required perform other related duties as required and/or assigned.

What we’re looking for

• Degree qualification in Biochemistry, Biology, Chemistry, Medical Sciences or Engineering disciplines.
• Knowledge of PCR / qPCR, or Robotics / Automation
• Ability to follow a stringent process
• Ability to work to part of a Team as well as independently, self-driven and motivated
• Strong customer focus and desire to ensure customer success
• Exceptional communication skills