1st Line Support – ITIL – Doncaster (CR/CR/009711) Doncaster, England

Salary: GBP130 - GBP150 per day

1st Line Support – ITIL – Doncaster

1st Line Support required to work for a leading professional services organisation in Doncaster. The ideal candidate will come on board to work on First through third line support (break-fix and Service Requests) effectively and in accordance with agreed service levels, standards and processes, working remotely and face-to-face with business users.

Key Responsibilities

  • Answering service desk issues via phone, email or portal
  • 1st line support experience
  • Assessing the ticket and either solving the enquiry or passing to the second line support team
  • Review of service desk queues and proactive management of the tickets to closure
  • Adherence to and improvement of service desk procedures

Key Skills

  • Experience working on a Service Desk providing remote support
  • Knowledge of Windows OS and Microsoft Office
  • Communications and Networking: Understanding of networking fundamentals (WAN, LAN, TCPIP, DNS, DHCP, VPN and Wireless Access etc) essential
  • Experience with Active Directory and Laptop support
  • An understanding of ITIL Service Management
  • Excellent verbal and written communication skills

Interested!?! Send your up to date CV to Dean Parkes at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regards to this position