This position is no longer open for applications

Would you like to work for a leading company where your ideas and contribution matter? If so, this Customer Service Advisor role could be for you. They are an award-winning company with over 40 years’ experience and offer fantastic training opportunities with the potential to grow and develop.

What will you be doing as a Customer Service Advisor:

You will provide outstanding customer support across a range of communication channels, ensuring every customer receives a friendly, professional and efficient service. Your responsibilities will include:

• Handling inbound and outbound telephone calls
• Responding to customer enquiries via email
• Assisting customers through Live Chat
• Providing support via WhatsApp
• Managing and responding to Trustpilot reviews
• Engaging with customers across social media platforms

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience in a customer service role, delivering exceptional support and building positive customer relationships.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
• A genuine passion for helping customers, with a strong customer-first mindset and the ability to empathise with a range of situations.
• Confidence using a variety of systems and platforms, including customer service software, Sage, email, Trustpilot and social media channels.
• Strong problem-solving skills with the ability to make informed decisions and resolve customer queries effectively.
• The ability to multitask and manage enquiries across multiple communication channels in a fast-paced environment.
• A professional, friendly and approachable manner with a positive attitude.
• A willingness to learn, embrace feedback and continuously develop your skills.
• Confidence representing the business by attending face-to-face meetings with customers when required.

What will you get in return for your work as a Customer Service Advisor:

• A salary of circa £25,000 + company wide bonus
• Staff discounts
• Maternity package
• Full training given to someone with the right attitude and approach to customer service
• Flexible working up completion of training - office based whilst training
• Regular team events and social activities - lots of fun and flexibility offered

If this sounds like a Customer Service Advisor role you will LOVE, please send your CV today!