Position; Sales Administrator 

Location; Thame 

Salary; £30,000 per annum

Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a Sales Administrator based in Thame

This role is initially to cover a 12 month period with the look of going permenant at the end. 

Due to location you will ideally drive

Working hours are Monday to Friday 9am – 5pm.

Main responsibilities;

• Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
• Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
• Coordination: Communicate with transport service providers to ensure seamless delivery processes.
• Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
• System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
• Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
• Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
• Community Management (Social Media): Engage with followers and respond to comments and messages

Experience / Qualifications;

Fluency in English for communication in a global environment.

Previous experience within a customer support role

A passion for delivering exceptional customer service and exceeding customer expectations.

Strong communication and teamwork abilities to foster a supportive and collaborative team environment.

Exceptional self-organization and time management skills to stay ahead of goals.

A commitment to continuous learning, self-improvement, and process optimization.

Solid IT skills and adaptability to new systems and tools.

Commutable locations;

Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame

INDCOM