Assistant Branch Manager

Location: Hounslow
Hours: Monday – Friday: 7:30am – 4:30pm | Saturday: 8:30am – 12:30pm

Salary: £30,000-£32,000

About the Role

Our client is looking for a motivated and hands-on Assistant Branch Manager to support the day-to-day running of a busy trade branch. This is an excellent opportunity for someone with experience in the trade, building products, or retail sector who is ready to take the next step into a leadership role.

Working closely with the Branch Manager, you'll play a key role in delivering outstanding customer service, supporting and developing the team, and ensuring the branch operates efficiently and profitably.

This is a varied role combining customer service, sales support, warehouse operations, and people management.

Key Responsibilities

• Support the Branch Manager with the day-to-day running of the branch.
• Lead, motivate, and develop the branch team to deliver excellent customer service and achieve business objectives.
• Deliver exceptional customer service both face-to-face, over the telephone, and via email.
• Provide product advice, quotations, and sales support to customers.
• Build and maintain strong relationships with new and existing trade customers.
• Assist with business development and the opening of new trade accounts.
• Ensure customer orders are processed accurately and efficiently.
• Oversee warehouse operations, ensuring orders are picked, packed, and dispatched correctly.
• Monitor stock levels, carry out stock checks, and maintain accurate inventory records.
• Assist with goods in, deliveries, and general warehouse duties when required.
• Support the implementation of company procedures, health and safety standards, and operational best practices.
• Deputise for the Branch Manager during periods of absence.

About You

We're looking for someone who can lead by example and thrives in a fast-paced trade environment.

You will have:

• Previous experience within a builders' merchant, trade counter, UPVC, fenestration, construction supplies, or retail environment.
• Previous supervisory, team leader, or management experience.
• Excellent customer service and communication skills.
• Strong organisational skills with great attention to detail.
• A proactive, hands-on approach and the ability to motivate others.
• Good commercial awareness and a focus on achieving results.
• The ability to prioritise workloads and perform well under pressure.
• A reliable, flexible, and professional attitude.
• A full UK driving licence would be advantageous.

INDWARE