Customer Service Administrator (OT59) Didcot, England
Salary: | GBP24000 - GBP25000 per annum |
Position; Customer Service Administrator
Location; Didcot
Salary; £24,000 - £25,000 per annum
Responsibilities;
- Dealing with telephone & e-mail queries and working within agreed service level to respond to customer needs
- Investigate & understand customer job-related queries and discussing with the appropriate department to achieve a resolution
- Provide support to the Policy Holder/Customers throughout the claim, giving prompt and accurate advice.
- Proactively reviewing claims to ensure continued progression
- Support with Logistical operations: Arranging delivery and collection apportionments / internal transfers and according to requirements during periods of peak workload to maximise technician utilisation
- Support with setting up new claims on internal systems
- Liaising with internal operational departments to ensure smooth project management
- Prioritising and organising your workload to ensure deadlines are adhered to
- Updating and amending documents as necessary
- Undertaking any ad hoc administrative tasks from all areas of the business
- Updating customer database
Essential experience;
- Communications
- Customer Focus
- Learning & Improvement
- Business Focus
- Flexibility
- Positive Attitude
- Disciplined
- Friendly
- Calm under stress
- Organised
- Resolve issues quickly
- Team player
- Problem solving
- Patient
- Good general education
- GCSE English / Mathematics
- Computer / administration
Commutable locations;
Didcot, Abingdon, Wantage, Oxford, Milton Park, Wallingford, Southmoor, Kingston Bagpuize
Key words;
Customer Service, Admin Support, Customer Operator, Sales Support, Office Admin
INDCOM