Hotel Receptionist (OT21) Oxford, England

Salary: GBP20000 - GBP22500 per annum + benefits

Position; Hotel Receptionist
Location; Oxford (City Centre)
Salary; £20,000 - £22,500 per annum 


Planet Recruitment have recently registered an exciting opportunity for a well-established organisation based in the city centre of Oxford, Oxfordshire area.


Main responsibilities;

  • Provide accurate information and appropriate assistance to members and to Conference delegates and visitors.
  • Check in guests and receive/process cash or card payments.
  • Communicate effectively with other Receptionists to ensure the smooth operation
  • Operate the telephones; answer telephone enquiries and make a record of telephone messages
  • Process incoming and outgoing mail via Royal Mail and operate the mail franking machine. Transport any mail in a timely manner.  Arrange for any couriers or special deliveries etc, as and when appropriate.
  • Assist the Buildings Manager to maintain forwarding addresses of junior members in residence and living out of Oxford.
  • Book seminar rooms for internal meetings
  • Deal with B&B visitor enquiries and arrange safe storage of luggage as and when required.
  • Receive and forward to the appropriate department reports from visitors of room defects.


Details of role;

  • 40 hours per week with a 7am start (5 days of 7 Monday – Sunday)
  • 30 days holiday plus 8 bank hols
  • Competitive salary



  • Conversational level spoken English.
  • Experience of greeting guests and visitors and making them feel welcome in a positive and friendly manner.
  • Experience of basic clerical duties and office procedures.
  • A good standard of personal presentation.
  • Attention to detail and a passion for providing excellent customer service.
  • Computer literacy: Word, Excel and knowledge of booking systems.
  • Self-motivated and able to take decisions after consideration of options.
  • Able to successfully balance formality and informality and possess the ability to communicate clearly and deal confidently with a diverse range of people.
  • Calm and able to deal confidently with emergency or challenging situations.
  • Team working skills and a willingness to support and assist colleagues when required including a flexible approach to work and duties and ability to change working hours if required to cover for colleagues


Commutable locations; 

Oxford, Didcot, Abingdon, Witney, Bicester, Thame


Key words;

Receptionist, Hospitality, Administrator, Front of House, Hotel Receptionist