This position is no longer open for applications

Position; Claims Handler

Location; Didcot, Oxfordshire

Salary; £23,000 per annum

About the role;

Planet Recruitment has registered a new permanent opportunity for our client based in Didcot on a full-time basis.  The successful candidate will have a background within customer services and administrative support. The role is Monday – Friday 8:30am - 5pm. 

Responsibilities;

• Maintain claims allocated to you within the set SLA’s
• Make formal assessments on claims to decide if they are covered under the policy terms and conditions
• Make cost effective decisions on all claims handled
• Raising Purchase Orders
• Updating consumers on all actions taking
• Liaise with manufacturers and retailers
• Update weekly reports to track where you are against SLA
• Telephones to be answered within set SLA
• Emails to be responded to within set SLA
• Handle complaints in the correct manner as set by the underwriters
• Adherence to the business Service Level Agreement targets
• Perform other duties as assigned

Essential experience;

• Good office organisational and administrative skills
• Excellent communication skills
• Excellent customer service skills
• Able to work on own initiative and ability to prioritise
• Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook

Commutable locations;

Abingdon, Didcot, Wallingford, Harwell, Oxford, Wantage

Key words; Claims, Customer Service, Admin, Office Assistant, Customer Support

INDCOM