Customer Service Administrator (OT59) Didcot, England

Salary: GBP21000 - GBP26000 per annum

Position; Customer Service Administrator

Location; Didcot

Salary; £21,000 - £26,000 per annum


  • Dealing with telephone & e-mail queries and working within agreed service level to respond to customer needs
  • Investigate & understand customer job-related queries and discussing with the appropriate department to achieve a resolution
  • Provide support to the Policy Holder/Customers throughout the claim, giving prompt and accurate advice.
  • Proactively reviewing claims to ensure continued progression
  • Support with Logistical operations: Arranging delivery and collection apportionments / internal transfers and according to requirements during periods of peak workload to maximise technician utilisation
  • Support with setting up new claims on internal systems
  • Liaising with internal operational departments to ensure smooth project management
  • Prioritising and organising your workload to ensure deadlines are adhered to
  • Updating and amending documents as necessary
  • Undertaking any ad hoc administrative tasks from all areas of the business
  • Updating customer database

Essential experience;

  • Communications
  • Customer Focus
  • Learning & Improvement
  • Business Focus
  • Flexibility
  • Positive Attitude
  • Disciplined
  • Friendly
  • Calm under stress
  • Organised
  • Resolve issues quickly
  • Team player
  • Problem solving
  • Patient
  • Good general education
  • GCSE English / Mathematics
  • Computer / administration

Commutable locations;

Didcot, Abingdon, Wantage, Oxford, Milton Park, Wallingford, Southmoor, Kingston Bagpuize

Key words;

Customer Service, Admin Support, Customer Operator, Sales Support, Office Admin