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Customer Service Assistant

Customer Service Assistant (OT45) Didcot, England

Salary: GBP20000 - GBP20000 per annum

Position; Customer Service Assistant

Location; Didcot, Oxfordshire

Salary; £20,000 per annum

 

About the role;

 

Planet Recruitment has registered a 5 new opportunities for our client based in Didcot on a permanent basis. The successful candidate will have customer service experience and great communication skills.

 

Responsibilities;

  • To deal with all telephone communications from consumers
  • To log or decline new claims correctly
  • To provide consumers with an update on their existing claims and notes added accordingly
  • To be able to raise new leads for the technicians
  • To ensure that all calls audits meet the minimum score of 90%
  • To ensure that all calls are answered within our agreed service levels
  • To process web claim forms within 5 working days
  • Perform other duties as assigned by the Team Manager

 

Essential experience;

  • Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
  • Excellent communication skills
  • Excellent customer service skills
  • Good attention to detail and accuracy when entering information onto SAS (Internal computer system)
  • Ideally available immediately

 

Commutable locations;

Didcot, Abingdon, Harwell, Wantage, Wallingford, Oxford, Cholsey

 

Key words; Customer Service Advisor, Customer Service, Customer Support, Retail, Hospitality,

 

INDCOM

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