Customer Service Assistant (OT45) Didcot, England
Salary: | GBP20000 - GBP20000 per annum |
Position; Customer Service Assistant
Location; Didcot, Oxfordshire
Salary; £20,000 per annum
About the role;
Planet Recruitment has registered a 5 new opportunities for our client based in Didcot on a permanent basis. The successful candidate will have customer service experience and great communication skills.
Responsibilities;
- To deal with all telephone communications from consumers
- To log or decline new claims correctly
- To provide consumers with an update on their existing claims and notes added accordingly
- To be able to raise new leads for the technicians
- To ensure that all calls audits meet the minimum score of 90%
- To ensure that all calls are answered within our agreed service levels
- To process web claim forms within 5 working days
- Perform other duties as assigned by the Team Manager
Essential experience;
- Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
- Excellent communication skills
- Excellent customer service skills
- Good attention to detail and accuracy when entering information onto SAS (Internal computer system)
- Ideally available immediately
Commutable locations;
Didcot, Abingdon, Harwell, Wantage, Wallingford, Oxford, Cholsey
Key words; Customer Service Advisor, Customer Service, Customer Support, Retail, Hospitality,
INDCOM