CUSTOMER SERVCE ADMINISTRATOR (OT185) Oxford, England
| Salary: | GBP27000 - GBP28000 per annum |
Position; Customer Service Administrator
Location; Cowley
Salary; £28,000 circa per annum
Planet Recruitment are proud to be working with our well-established client in Cowley, Oxfordshire who are seeking a new permanent member of their customer services team.
Main responsibilities;
- First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
- HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs.
- Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements
- Assist team with technical call logging and corrective bookings when appropriate
- Processing of cancellations and ensuring sites closed down on CRM
- Assist with daily follow-ups and close down of engineering team
- Appropriate team cover for holiday and sickness
- Monitoring and key holding amendments
- Back up for call closing and invoicing
- Tech/corrective logging
- Telephone answering as required
- Assist with allocation of unassigned tickets and daily HubSpot management
- Updating CRM database
- Systems on test procedure
Required;
- Previous customer service experience
- Excellent telephone manner and communication skills
- Attention to detail
- Ability to identify and set priorities
- Computer literate
- Enjoy working as part of a busy team
Commutable locations;
Cowley, Kidlington, Headington, Oxford, Summertown, Abingdon, Botley, Bicester
INDCOM