This position is no longer open for applications



Salary: GBP27000 - GBP28000 per annum

Position; Customer Service Administrator

Location; Cowley

Salary; £28,000 circa per annum   

Planet Recruitment are proud to be working with our well-established client in Cowley, Oxfordshire who are seeking a new permanent member of their customer services team.

Main responsibilities;

  • First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
  • HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs.
  • Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements
  • Assist team with technical call logging and corrective bookings when appropriate
  • Processing of cancellations and ensuring sites closed down on CRM
  • Assist with daily follow-ups and close down of engineering team
  • Appropriate team cover for holiday and sickness
  • Monitoring and key holding amendments
  • Back up for call closing and invoicing
  • Tech/corrective logging
  • Telephone answering as required
  • Assist with allocation of unassigned tickets and daily HubSpot management
  • Updating CRM database
  • Systems on test procedure


  • Previous customer service experience
  • Excellent telephone manner and communication skills
  • Attention to detail
  • Ability to identify and set priorities
  • Computer literate
  • Enjoy working as part of a busy team

Commutable locations;

Cowley, Kidlington, Headington, Oxford, Summertown, Abingdon, Botley, Bicester