Customer Service Advisor (OT30) Didcot, England
| Salary: | GBP21000 - GBP23000 per annum + benefits |
Position; Customer Service Advisor
Location; Didcot, Oxfordshire (Moving to Witney late 2021)
Salary; £21,000 - £23,000 per annum
Planet Recruitment are working with a fast growing company in Didcot who are growing their Customer Service team with 2/3 brand new positions. The company are also relocating to Witney into a brand new facility late 2021.
About the role;
The successful candidate will be responsible for handling customers with confidence and delivering excellent communication whilst deliver high standards of customer service at all times.
Responsibilities;
- Answers customer queries regarding products, services and sales promotions promptly via email, phone and web chat
- Responding to customer emails professionally, within 24 hours
- Accurately records and logs interaction with customers and updates account information on internal systems
- Chasing and closing warm sales leads with confidence
- Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages
- Liaise with delivery teams to source accurate information for customer queries regarding current order status
- Produce shipping quotes for international customers, while trying to find the most suitable, cost-effective price
- Patiently and confidently deal with customer complaints
- Actively aim to get 5* reviews from our happy customers
- Sensitively communicate changes to customers’ orders and find a suitable alternative where required
- Handle change of mind return requests, including dealing with the couriers
Essential experience;
- Good level of written English and phone etiquette
- Experience working in a fast-paced, changing environment
- Experience dealing with a range of different customers
- Ability to work as part of a team
- High attention to detail
Commutable locations;
Didcot, Witney, Oxford, Long Hanborough, Wantage, Abingdon
Key words;
Customer Service Advisor, Customer Service, Call Centre, Sales Advisor
INDCOM