Position; Customer Service Advisor     

Location; Didcot, Oxfordshire (Moving to Witney late 2021)

Salary; £21,000 - £23,000 per annum  

Planet Recruitment are working with a fast growing company in Didcot who are growing their Customer Service team with 2/3 brand new positions. The company are also relocating to Witney into a brand new facility late 2021.

About the role;

The successful candidate will be responsible for handling customers with confidence and delivering excellent communication whilst deliver high standards of customer service at all times.

Responsibilities;

• Answers customer queries regarding products, services and sales promotions promptly via email, phone and web chat
• Responding to customer emails professionally, within 24 hours
• Accurately records and logs interaction with customers and updates account information on internal systems
• Chasing and closing warm sales leads with confidence
• Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages
• Liaise with delivery teams to source accurate information for customer queries regarding current order status
• Produce shipping quotes for international customers, while trying to find the most suitable, cost-effective price
• Patiently and confidently deal with customer complaints
• Actively aim to get 5* reviews from our happy customers
• Sensitively communicate changes to customers’ orders and find a suitable alternative where required
• Handle change of mind return requests, including dealing with the couriers

Essential experience;

• Good level of written English and phone etiquette
• Experience working in a fast-paced, changing environment
• Experience dealing with a range of different customers
• Ability to work as part of a team
• High attention to detail

Commutable locations;

Didcot, Witney, Oxford, Long Hanborough, Wantage, Abingdon

Key words;

Customer Service Advisor, Customer Service, Call Centre, Sales Advisor

INDCOM